I haven't been happy with my surgeon's office for quite some time now. Actually, I've been so unhappy that I haven't been in for an appointment in about 9 months now. Oops! :/
I've been having some pinching pain lately that hasn't gone away for a few days, so I figured it's time to go in and see the people who don't care about what they're doing. Here is my conversation with the receptionist (whom I don't know at all because there is a new one every time I go/call):
Dr. E's office: (mumbled, barely intelligible) Surgical Specialists
Me: Hi, my name is Lynn Magoober (no, not really), and I need to see someone about some pain I am having. I have the Lapband.
Dr. E's office: Hold please.
(Ten minutes passes. Yes, ten minutes.)
Dr. E's office: Ma'am? You need to schedule a fill, right?
Me: NO, I've been having some pain.
Dr. E's: Well, we aren't here on Thursday or Friday this week.
Me: I realize this isn't a good week to try to get in, I'm sorry about that. It's just I've been putting off this pain or a while, and it's not going away. (I am SO sorry that I hurt, I should have put this off until AFTER the holiday! Geesh. Sorry to inconvenience you.)
Dr. E's: Mumble, mumble, mumble.... 11:40 tomorrow?
Me: Thank you, that would be great.
Dr. E's: (annoyed) 'Scuse me, you didn't give me your name.
AHHHHHH!!!!! I HATE, HATE, HATE that office! I don't know what to do.
I SO wish I could find an office that actually cared about their patients/business. I feel like I am part of a meat market.
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7 comments:
Yeah, doctor's offices, don't even get me started! I hope that your visit goes well! Feel better soon!
I hope your visit goes well! It seems like once they have you, they feel like they can treat you however you wanted. I bet if you called and said you wanted to schedule a consultation, they would be different.
Can you change doctors?
If you feel like a pain in the butt to your doctor and his office then you should change doctors. He isn't your accountant. This is your body and your health you are talking about.
I feel the same way about my dr office. I am starting to regret choosing them - only did because DH had done his through them. I've been thinking about changing, putting it off, but think I should. I mean, Kimberly is right - it is about our bodies...and it's a life long commitment....
That's terrible customer service. I get so upset when I go to the doctor too, they act like you're a burden to them. The more I think about it, the more I think they should realize they're a business like all others and if they want to keep their customers they better learn some customer service!
Switch doctors. I told off a cardiologist once right in front of a room full of people for keeping me waiting for over an hour and a half. I was LIVID. First, i'm 31 and in a freaking cardiologist office, sick, scared and freaking out. THEN they make me wait. AND WAIT and wait some more. I reamed him for over booking and not taking responsibility to get up off his ass walk down the hall and tell me he was running late. they're doctors NOT GODS. And then I found myself a new doctor and I have been MUCH happier ever since. You wouldn't take that crap from a dry cleaner, or a bank, or anyone else. Don't take it from a doctor.
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